{
	"skinConfig": {
		"initialTimeOut": 8000,
		"frameWidth": 410,
		"frameHeight": 320,
		"fullScreenOffset": 110
	},
	"appConfigProps": {
		"enableHugging": true,
		"enableMsgGrouping": false,
		"enableMsgGroupingDateTime": true,
		"enableMsgGroupingAgentAlias": false,
		"displayAgentAlias": true,
		"agentAliasPosition": "withinTop",
		"displayDateAndTime": false,
		"timeStampFormat": "h:mm",
		"dateTimePosition": "withinBottom",
		"displayCustomerName": true,
		"customerNamePosition": "withinTop",
		"showTypingAnimation": true,
		"shouldDisplayStoppedTyping": false,
		"showSeperatorExit": false,
		"setAgentSpeechView": true,
		"setCustomerSpeechView": false,
		"speechImgPosition": "bottom",
		"showSeperatorHeader": true,
		"showSeperatorTransfer": false,
		"closeConfirmation": false,
		"showHeaderDisclaimer": true,
		"showFooterDisclaimer": false,
		"setBubbleFromBottom": false,
		"scrollDuration": 100,
		"dragMode": "omnidirectional",
		"hideFooterAtEnd": true,
		"audioInitialSetting": "off",
		"audioSource": "lotus_pop.mp3",
		"showMemberLostMessage": false,
		"showTransferInitiateMessage": false,
		"showTransferStatusMessage": true,
		"ariaEnabled": true,
		"enhancedScrollingEnabled": true,
		"dateFormat": "MM-DD-YYYY",
		"MouseScrollSpeed": 75
	},
	"appStringProps": {
		"agentAlias": "&nbsp;",
		"agentResolvedText": "Your conversation has been resolved. Thank you!",
		"closeConfirmationText": "You are about to end your current chat session. This will exit the chat conversation immediately.",
		"closeModalNegativeButtonText": "Back to chat",
		"closeModalPositiveButtonText": "End chat",
		"emailModalInputLabel": "To receive an emailed chat transcript, please type your email address below.",
		"emailModalCancelButtonText": "Back to chat",
		"emailModalSendButtonText": "Submit",
		"emailModalMailFailText": "Please enter a valid email address",
		"emailModalMailSentText": "Your transcript will be sent to the email address you supplied once the session has ended.",
		"emailModalOkButtonText": "Back to chat",
		"ariaStrings": {
			"opensNewWindow": "Opens in a new window"
		}
	},
	"printWindowConfig": {
		"transcriptTitle": "Print Transcript",
		"transcriptTitleStyles": "",
		"transcriptId": true,
		"transcriptIdStyle": "",
		"transcriptHeader": "",
		"transcriptHeaderStyle": "",
		"transcriptFooter": "",
		"transcriptFooterStyle": "",
		"transcriptDateTime": true,
		"transcriptDateTimeStyles": {
		  "agentTimeStamp": "",
		  "customerTimeStamp": "",
		  "date": ""
		},
		"logoConfig": {
			"imgName": "FedEx_logo.svg"
		}
	},
	"frameStyles": {
		"box-shadow": "0 24px 38px 3px rgba(0,0,0,0.14), 0 9px 46px 8px rgba(0,0,0,0.12), 0 11px 15px -7px rgba(0,0,0,0.2)",
		"background": "#ffffff"
	},
	"overFlowMenus": [{
		"position": "TopBarRight",
		"items": [
			{
				"text": "Sound",
				"type": "Chime",
				"imgName": "lotus_chime.svg"
			},
			{
				"text": "Print",
				"type": "Print",
				"imgName": "FedexEuroPrint.svg"
			}
		],
		"menuStyle": {
			"top": "32px",
			"right": "-9px"
		}
	}],
	"topBarConfig": {
		"topBarSettings": {
			"topBarType": "normal",
			"materialItemPosition": "center",
			"adjustDragBarLeft": "25px",
			"surveyOverFlowItems": [{
				"text": "Close Chat",
				"type": "Close",
				"imgName": "lotus_close.svg"
			}],
			"leftTopBarItems": [
				{
					"type": "Logo",
					"text": ""
				},
				{
					"type": "Title",
					"text": "Questions? Ask FedEx. <div class='agentSubtext'>Your Virtual Support Assistant</div>",
					"hiddenStates": ["InEngagement", "PostEngagement"]
				},
				{
					"type": "Status",
					"agentSubtext": "Questions? Ask FedEx. <div class='agentSubtext'>FedEx Live Chat</div>",
					"vaSubtext": "Questions? Ask FedEx. <div class='agentSubtext'>Your Virtual Support Assistant</div>",
					"hiddenStates": ["PreEngagement", "PostEngagement"]
				}
			],
			"rightTopBarItems": [
        {
          "text": "End Chat",
          "type": "Close",
          "imgName": "END_CHAT.svg"
        },
		{
			"type": "Overflow",
			"text": "Menu"
		}
			],
			"centerTopBarItems": [

			],
			"materialBarItems": [

			]
		},
		"topBarStyles": {
			"background": "linear-gradient(270deg, #4d148c 0%, #4d148c 0%)",
			"height": "40px"
		},
		"titleStyles": {
			"color": "#ffffff"
		},
		"descriptionStyles": {

		},
		"logoStyles": {
			"width": "31px",
			"height": "27px",
			"border-radius": "0%",
			"background-repeat": "no-repeat",
			"background-size": "31px"
		},
		"overFlowMenuItemStyle": {}

	},
	"footerConfig": {
		"footerSettings": {
			"multiline": true,
			"autoGrow": true,
			"placeholder": "    ASK A QUESTION",
			"sendButtonText": "SUBMIT",
			"leftFooterItems": [{
				"type": "Input",
				"hiddenStates": ["PostEngagement"]
			}],
			"rightFooterItems": [{
					"type": "Send",
					"hiddenStates": ["PostEngagement"]
				}

			]

		},
		"disableStateStyle": {
			"cursor": "default"
		},
		"enableStateStyle": {
			"cursor": "pointer",
			"opacity": 1
		},
		"inputStyles": {
			"color": "#2A2F36", 
			"background-color": "rgb(242, 242, 242)"
		},
		"footerStyles": {
			"border-top": "1px solid #e0e0e0",
			"height": "56px"
		},
		"emojiPickerCaretStyles": {
			"left": "10px"
		},
		"sendButtonStyles": {
			"background-size": "30px 30px"
		}

	},
	"transcriptConfig": {

		"agentBubbleStyles": {
			"background-color": "#ffffff",
			"color": "#2A2F36",
			"font-size": "14px"
		},
		"customerBubbleStyles": {
			"background-color": "#ffffff",
			"color": "#2A2F36",
			"font-size": "14px"
		},
		
		"dateTimeStyles": {
			"font-size": "11px"
		},
		"bubbleStyleProperties":
		{
			"customerBubbleLeftMargin": "0",
			"customerBubbleBottomMargin": "10",
			"agentBubbleRightMargin": "10",
			"agentBubbleBottomMargin": "10"
		},
		"transcriptAreaStyles": {
			"opacity":"1.0"
		},
		"customerTextAlignment": "right",
		"vaSpeechAvatarConfig": {
			"imgName": "fedex_avatar.svg",
			"text": "virtual agent avatar"
		},
		"openerSpeechAvatarConfig": {
			"imgName": "fedex_logo_avatar.svg",
			"text": "opener agent avatar"
		},
		"agentSpeechAvatarConfig": {
			"imgName": "fedex_avatar.svg",
			"text": "agent avatar"
		},
		"systemImageConfig": {
			"exit": {
				"imgName": "lotus_system_join.svg"
			},
			"lost": {
				"imgName": "lotus_system_alert.svg"
			},
			"networkFailed": {
				"imgName": "lotus_system_alert.svg"
			},
			"networkDisconnected": {
				"imgName": "lotus_system_alert.svg"
			},
			"denied": {
				"imgName": "lotus_system_alert.svg"
			},
			"queued": {
				"imgName": "lotus_system_queued.svg"
			},
			"transferInit": {
				"imgName": "lotus_system_transfer.svg"
			},
			"transferJoined": {
				"imgName": "lotus_system_join.svg"
			},
			"networkReconnect": {
				"imgName": "lotus_system_join.svg"
			},
			"conf": {
				"imgName": "lotus_system_join.svg"
			}
		},
		"disclaimerHeaderImageConfig": {
			"imgName": "lotus_disclaimer.svg",
			"text": "header disclaimer image"
		},
		"disclaimerFooterImageConfig": {
			"imgName": "lotus_nuance_logo.svg",
			"text":"footer disclaimer image"
		},
		"disclaimerHeaderViewStyles": {
			"color": "rgba(0, 0, 0, 0.6)",
			"font-style": "italic",
			"letter-spacing": ".2px",
			"font-size": "11px"
		},
		"disclaimerHeaderStyleProperties": {
			"disclaimerBottomMargin": "25"
		},
		"disclaimerFooterImageStyles":
		{
			"width": "112px",
			"height": "17px"
		},
		"systemViewStyles":
		{
			"color": "#697375",
			"font-style": "italic",
			"letter-spacing": ".2px",
			"font-size": "13px"
		},
		"opensNewWindowImageConfig": {
			"imgName": "external_link.png"
		}	
	},
	"displayPreChatSurvey": true,
	"surveyContainerStyles": {},
	"richContentCSSStyle": "RichStylesAll",
	"fileUploadJSON": {
		"nodes": [{
			"id": "view1",
			"controls": {
				"0": {
					"type": "FileUpload",
					"id": "fup1",
					"limit": 1,
					"imagePreview": true,
					"context": {
						"itemBackground": "#000000a3",
						"itemBorderRadius": "5",
						"itemBorder": "#d3d3d3",
						"fileBackground": "#f1f1f1"
					},
					"event": {
						"name": "uploadEvent"
					}
				}
			}
		}],
		"transitions": [{
			"name": "TransitionOne",
			"from": "view1",
			"to": {
				"upload": {
					"files": "#view1.fup1.files"
				}
			},
			"trigger": "uploadEvent"
		}],
		"initialView": "view1"
	},
	"agentExitWidgetJSON": {
		"widgetType": "form",
		"widgetView": "inline",
		"widgetAction": "mandatory",
		"nodes": [
			{
				"id": "node1",
				"context": {
					"widgetContainerBorderRadius": 2
				},
				"controls": {
					"0": {
						"type": "Paragraph",
						"id": "Paragraph_cEWI",
						"text": "Feel free to close the chat and restart.",
						"containerAlign": "alignParentCenter",
						"context": {
							"textStyle": "italic",
							"textSize": 16,
							"textAlign": "center"
						}
					},
					"1": {
						"type": "Button",
						"id": "Button_2H8O",
						"text": "CLOSE CHAT",
						"size": "small",
						"setFocus":true,
						"event": {
							"name": "onlogout"
						}
					}
				}
			}
		],
		"transitions": [
			{
				"name": "TransitionOne",
				"from": "node1",
				"to": {
					"closeChat": true
				},
				"trigger": "onlogout"
			}
		],
		"constants": []
	}
}